1. How do I place a furniture order?
After searching through the furniture product catalogue, please contact us and let us know what model you are looking at. Inquires can be sent via the website chat, email, or phone, and we will respond within 24 hours.
If you want to use your own brand of furniture, please decide whether you are going to provide your own artwork, or commission us to make artwork for you. OEM and ODM services are available.
If you can’t find a piece of furniture that you like on our website, please provide us with details, and we will work to customize a piece according to your requirements.
Customers can also request a sample for reference before confirming an order.
After all information has been approved, we will issue a sales confirmation for the customer to sign and confirm. Samples before production are available upon request.
2. What is your minimum order quantity?
The minimum order quantity for the furniture is one set.
3. What payment methods do you accept?
We accept CNY (Chinese Yuan) or US Dollars.*
*Extra charges may be applied, please contact us for details.
Payment methods include cash, PayPal, T/T, and L/C.
4. Can we order a mixed container?
Yes. We offer various furniture types, and do accept mixed container orders.
5. What services do you offer?
We perform logistics services, and assist our customers in container booking, customs clearance and final delivery.
We also offer agent service for purchasing other products that are not manufactured in or factory. This service is available with just a small fee.
We also make sure your satisfaction with every one of our products and services is the best it can possibly be.
6. Can I order custom made furniture?
Yes. We can produce customized furniture based on your requirements.
7. How long does it take for my order to be completed?
Generally, according to our production standards and the size of your order, it takes 4 to 8 weeks to complete your furniture order.
Lead times will vary based on weather conditions, logistics, customs and time of year. We do everything possible to meet your delivery deadlines, but accept no responsibility for circumstances out of our control.
Please allow an extra 7 to 14 days for deliveries in July, December and the Chinese New Year holiday. Our employees have a week holiday for the Spring Festival in China, which will affect lead times. When placing an order, please take this all into consideration, and when possible avoid ordering around those times.
8. How long will it take for the container to arrive from container loading to our port?
It takes about 20-25 days to arrive to the United States’ West Coast, 30-40 days to European base ports, or the United States’ East Coast. For other international port locations, please contact us directly, and tell us what the nearest international port to your location is, so that we might give you an estimate of shipping time and freight quotations. Some of our furniture must undergo fumigation before leaving the factory. In this event, an additional 7 days will be added to the delivery estimate.
9. What sea ports do you use?
We most often use Shenzhen Port and Guangzhou Ports in the Guangdong Province of China.
10. What kind of international trade methods do you use?
We use CIF, FOB, or Ex-work depending on what the customer chooses. Ex-work is lower cost than FOB, however, the customer has to pay the handling fee separately per container.
11. What does the handling fee mean?
The handling fee is the cost we have to pay, excluding sea freight and the cost of the merchandise. This fee includes inspection, packing, loading, inland transportation, customs clearance, fumigation, documentation and shipping. If the shipping method chosen is FOB, there is no handling fee.
12. Can you send me a catalogue?
Yes, please contact us. We will send you the latest version of product e-catalogue in the shortest possible time.
13. How is my personal information used?
We use personal information only for processing and shipping your order. We will not give or sell it to a third party.
14. What happens if I receive a faulty product?
Our quality control staff inspects all furniture during the manufacturing process to ensure they pass our quality standards. Any faulty product resulting from problems during the production process will be replaced. In the event you receive any item from us which is faulty, incorrect or damaged, please contact us and send us your pictures as soon as possible. We will endeavor to understand the cause and offer a solution.
15. My question wasn’t listed here.
Please feel free to contact us via phone, email, our website chat message, or skype. We will respond within 24 hours.